Is my information stored securely?

  • Yes, all information is stored on secure servers, protected by SSL

I made an order, but I haven’t received a confirmation – did something go wrong?

  • Normally you will receive a order confirmation within 24 hours. If you still haven’t received an order confirmation in your inbox within this time, then please check your spam filter. If you still haven’t received any confirmation, we recommend you to write our customer support at support@ninitos.es

What is the Niñitos membership?

  • The Niñitos membership is a membership club, in which your will be provided with unique offers, 20% discount on all products and much more. You can always join, or cancel the membership by write us at support@ninitos.es with the subject “Membership”

How long will it take for my order to be delivered?

  • We always recommend you to allow 14-18 days for the shipping time, but in most cases the package will arrive earlier. If more than 18 days have past, you can write our support team.

I wrote your support, when will you answer?

  • We always answer our e-mails within 24 hours

How can I see my latest orders?

  • You are always able to see past orders in the “My account” area

I lost my login information, what should I do?

  • You can easily restore a password in the account area, if you click “forgot password”

Product has error or is broken, what should I do?

  • Please send a picture of the broken item to support@ninitos.es and provide us with the problem. Hereafter we will give you information about where to send it, or make a refund etc., depending on each case.

 

For any other questions, write us at support@ninitos.es